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Jobs at HRfx Consulting Inc.

Customer Service Representative

Location: Calgary, AB, Canada

Department: HRfx on behalf of I-XL Building Products

Type: Full Time

Min. Experience: Mid Level

Our client, I-XL Building Products (www.ixlbuild.com), is in growth mode and has an immediate requirement for a Customer Service Representative to join their Calgary team.

I-XL is a fourth generation family owned company and they are Western Canada’s leading supplier of brick, manufactured stone and natural stone.  They have been helping owners, builders, designers and architects create beauty and long lasting value with brick and stone products since 1912.

Reporting to the Branch Operations Manager, the ideal candidate will have experience in customer service and inside sales. You are outgoing and professional with the ability to work in a fast-paced environment. This position plays an integral part of the team where you will assist in both the front and back of the business.

Hours: Mon–Fri 7:00 am–4:00 pm and a ½ day rotating shift on Saturdays.


  • Work with the customers to determine the best choice(s) for their particular circumstances and give price estimates.
  • Process and maintain sales orders, invoicing, and returns according to policy. File accompanying paperwork on a daily basis.
  • Regularly monitor sales orders to ensure that they will be ready on time.
  • Receive incoming inventory orders. Check for completeness and process paperwork.
  • Take and process credit card information, account payments, and deposits.
  • At times, backup in the Yard/Warehouse.
  • Other branch related duties as required.


  • Inside sales and/or customer service experience preferably within construction or similar environment.
  • Ability to work independently with limited supervision.
  • Strong time management skills, specifically the ability to multi-task and prioritize.
  • Good computer skills.
  • Ability to lift 50 lbs.
  • A high level of energy and enthusiasm to create some excitement and progress in a challenging and dynamic marketplace.
  • Forklift Certification or the willingness to obtain one.
  • Valid Driver’s License.

A competitive salary and benefits package will be provided.

HRfx Consulting provides outsourced human resource solutions to small and medium sized business and is assisting our client in the collection and screening of resumes. Please do not contact I-XL directly. We thank you for your interest in this position, however, only qualified candidates will be contacted for an interview.

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