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Jobs at HRfx Consulting Inc.

Customer Service Represenative

Location: South Surrey, BC, Canada

Department: Make Your Mark Training & Consulting

Type: Full Time

Min. Experience: Mid Level

Our client, Make Your Mark Training & Consulting (MYM) (www.mymsuccess.com) has an exciting opportunity for a passionate, energetic and customer-focused Customer Service/Client Support Specialist to join their dynamic team in South Surrey.

This position is newly created due to rapid growth within the company. The ideal candidate will be positive, upbeat, have strong attention to detail, excellent telephone manner, able to work well under pressure and time restraints, and enjoy working within an entrepreneurial environment that is mission-driven and results-driven. If you are driven, open, heart-centered, giving, results-focused, an implementer, have integrity, and are committed then you are a perfect fit for our team.

MYM Core Values - an absolute *must* to work with the team!

  • Commitment to Excellence
  • Respect the Individual
  • Integrity
  • Open to Possibilities
  • Unconditional Gratitude
  • Community of Trust

As the ideal candidate, you:

  • Are extremely organized, customer service focused and can manage several tasks at a time, effectively and efficiently.
  • Love to work with small business owners, helping them achieve their goals as they grow.
  • Are a self-managed, self-starter and exceptional at following up.
  • Ability to create support experience that customers will love, even when they are challenging
  • Are an outgoing, inspiring and optimistic person who likes to meet and interact with a variety of people and is passionate (or can learn to be) about MYM and the success of clients through your belief in personal development and growth of both yourself and our clients.
  • Bring a positive and very friendly attitude to the workplace.
  • Build and maintain productive relationships.
  • Possess good planning and problem solving capabilities by providing suggestions and solutions and is accountable for their actions.

RESPONSIBILITIES:

  • Handle inbound request by phone, email and making the customer experience as effortless as possible.
  • Process new orders.
  • Work with our Elite students to assist with on boarding them and scheduling.
  • Use Leads Rain software for communication pieces.
  • Work with Accounts Receivables.
  • Methodically troubleshoot issues and coordinate resolutions with the rest of the Client Care Team.
  • Contribute to personal and group projects to improve procedures and processes across the department.
  • Follow up on all calls and inquiries from events and/or requests for tickets.
  • Filing and other general office tasks, as required.

SKILLS & QUALIFICATIONS:

  • At least 2-year experience in a phone customer service role, preferably in an entrepreneurial environment.
  • Proficient in MS Office (advanced Excel).
  • Experience working with CRM.
  • Typing speed at least 60 wpm.
  • Excellent phone manner.
  • Excellent customer service/relations experience.
  • Superior time management and organizational skills.
  • Proven commitment to accuracy and strong attention to detail.
  • Excellent command of the English language both written and verbal.
  • Enthusiasm for learning in a fast-paced environment and readily adaptable to change.
  • Self-starter, highly motivated, professional team player.

HRfx Consulting provides outsourced human resource solutions to small and medium sized business and is assisting our client in the collection and screening of resumes. We thank you for your interest in this position, however, only qualified candidates will be contacted for an interview.  Please do not contact MYM directly.

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